Compensation Policy

  • At Dailymealz, we strive to provide the best customer experience. We understand that there may be instances where compensation is necessary. Please review our Refunds & Compensation policy below:

Timeframe for Requests:

Compensations must be requested immediately after receiving the item with problems or experiencing a failed delivery, until 12 am of the same day. Requests submitted after this timeframe will not be accepted.


To be eligible for compensation, you must provide proof of the incidents that require such action. This may include providing photos of the received items, item numbers or sticker colors, correspondence with delivery agents, or any other relevant evidence.

Damages and Issues:

Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or receive the wrong item, please contact us right away so that we can address the issue. Promptly reporting such issues will help us take necessary actions with the responsible parties.

Types of Compensation:

We offer various forms of compensation based on the severity of the case and its impact on the customer. The following circumstances may qualify for compensation:

  • Receiving damaged, defective, or wrong orders.
  • Damaged packaging, non-sealed meals, spilled meals, or different orders.
  • Missing meal ingredients or missing main meal.
  • Receiving orders that may pose safety issues, such as uncooked protein, visible mold, foreign objects.
  • Driver behavior leading to delivery failure or loss of meals, such as late or early delivery, leaving meals without informing customers, not delivering to the registered address, or not following customer delivery instructions.
  • The restaurant fails to prepare the meal, which leads to non-delivery

Please note that certain items may not be eligible for compensation.

Ineligible Cases:

  • Cutlery or napkins 
  • Extra salad
  • Drinks & desserts
  • Snacks
  • Failure to provide clear delivery instructions.
  • Incorrect address provided for delivery.
  • Absence during the specified delivery time.
  • Failure to properly preserve meals upon delayed consumption.
  • Customers with Business plan subscriptions through their company.
  • Temporary suspension of the delivery process during official holidays
  • Gift cards purchased through our website.

Compensation Process:

  • Compensation will be issued as either extra meals or App Wallet credit or discount coupon and can only be used within the Dailymealz App. Once your compensation request is received and processed, we will notify you within 1 business day of the outcome. If your request is approved, the extra meal will be added to the end of your current subscription or a credit refund will be automatically credited to your App Wallet within 1 business day. 
  • Please note that our Complaints & Compensation department operates on business days and does not process requests during weekends or holidays.
  • For more information, please refer to our Terms & Conditions.
  • To initiate a compensation request please reach out to one of our Customer Service Agents in-app or on our website.

Thank you for your understanding and cooperation

Please feel free to contact us if you have any questions or concerns regarding your complaint.